Ensuring a stable connection between end-users and the network, cloud/on-premises infrastrcture, data, and/or apps was already exhausting all the resources of IT departments in large enterprises. Face-to-face meetings or just the physical presence in the office, enabled IT officials to seamlessly manage tickets, requests, and access permissions from internal sources or employees. This allowed them to focus their talents and time in solving customer-centric cases or complains. Lately, IT departments were massively bombarded with tickets and requests from both employees and customers – and the situation was getting out of control.
COVID-19 pandemic has cast this challenge anew, as IT departments in large firms had to provide robust, reliable day-to-day operations, all this while working remotely. Such challenge buzzed C-suite executives in large enterprises who quickly turned to automation of IT operations and processes to save the day. Even the most conservative minds are starting to embrace the concept of automation and enjoy the enormous possibilities that it brings. Firms seamlessly accelerated in the journey of IT automation, all this because of automation pioneers – Automation innovators, who never stopped believing that automation is not here to substitute people but to help them perform better even in difficult times. They knew IT processes and operations ‘can be and should be’ automated to augment human capabilities and help them improve their performance drastically.
In the beginning, IT Automation journey started chaotically, with IT departments using different platforms to automate specific process/operation – that led to management and decentralization issues. The orchestration of such decentralized ecosystems required to many resources and time.
Today, with the Holistic IT Service Automation Approach & IT Shop firms can shift to a self-service approach and harness the capabilities of all IT ecosystems orchestrated from a centralized location. Now the whole process of automation is organized in a seamless workflow that is supported by expert software engineers and architects. This enables the acceleration of digital transformation efforts, all by enhancing efficiency and cutting costs of non-discretionary IT spend.
All firms that in times of trouble found such solutions, that will be permanently embedded in their processes and operations. Teams are becoming more efficient, errors are reduced, collaboration is increased, and employees are getting much productive in more meaningful work – the dream of every competing firm.
IT automation journey for most of the >20 largest firms started with access control and permission requests automation. Consequently, went to the integration of almost all IT-related processes and operations, from infrastructure automation to cloud provisioning and application deployment – this was just the beginning of building a resilient IT landscape for the post-pandemic world. Now new challenges such as greater autonomy and artificial intelligence are the new era of automation.
