What are chatbots
Virtual assistants or agents available via chat and voice channels, offering real-time automated support
Excellent customer service is the new norm, and organizations are putting a lot of effort in providing great customer support using multiple channels of communication. Providing excellent customer support using traditional customer engagement models required expensive to staff and intensive support. Additionally, they provided low flexibility and limited access to digital channel services.
With new advancements in mobile usage and instant messaging, chatbots have filled this gap in the market and have helped companies provide excellent customer support using less resources. Chatbots are virtual users (assistants) that simulate a conversation with another human via a messaging channel or chat interface. Typically, chatbots target a use case, provide a particular service, or focuses on answering a typical set of questions.
Yet the biggest boost in the usage of chatbots came when a new generation of NLP (Natural Language Processing)-powered chatbots was introduced in the market. The stilted, buggy chatbots of yesterday were called rules-based chatbots. These bots couldn’t remember the previous interactions with users because they were powered by a simple machine learning technique called pattern matching. Whereas the new generation of NLP-powered agents gets smarter each day. They carry information from one conversation to the next and learn as they go.
Want to see our NLP-powered chatbots in action?
HOW NLP-POWERED CHATBOTS WORK
Intelligent chatbots that get smarter with each interaction
These digital agents are the go-to next-gen technology that is helping organizations get efficient and enable business value.
Advanced chatbots are AI (NLP)-powered and trained to respond like a real person, replacing live agents in call centers or provide interactive assistance to customers.
Such virtual assistants collect customer insights across multiple channels and make data-driven decisions across the complete customer journey. All this is organized in a seamless workflow to process and improve your odds of success.
CHATBOT BENEFITS
24/7 ALWAYS ON
Virtual agents have the power to be always-on the digital channel for support, ready to serve 24/7.
BETTER INSIGHTS AND DECISION
Using AI, ML, and NLP chatbots can collect insights on customer responses and help you make educated decisions.
BETTER USER EXPERIENCE
Chatbots are fast and efficient collecting better feedback, as result helping organizations improve credibility in market..
ELBA TECHNOLOGIES CHATBOTS FEATURES
Use chatbots to collect insights, identify purchasing patterns, and provide end-user real-time support
DIALOGUE MANAGEMENT
Our chatbots manage the full-cycle of conversation from start to finish.
HUMAN HANDOFF
Seamless communication and execution of handoff to human agent.
RAPID ITERATION
Our simplistic bots are programmed to rapidly adopt to future changes.
BUSINESS PHILOSOPHY
Our chatbots will be programmed to represent your organization’s philosophy and culture.
CHATBOT TRAINING
Our team will help and support you through the whole process of chatbot training.
NLP – POWERED
AI and NLP power our chatbots to act intelligently and make decisions based on data insights.
NLP – POWERED
AI and NLP power our chatbots to act intelligently and make decisions based on data insights.
SIMPLICITY
Simple chatbot with all the functionality and features.
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